FAQs
INGREDIENTS
We strive to ensure we use as many certified organic ingredients as possible. Approximately 95% of our herbals are organic, and if not organic then they are non-GMO. For example our kelp is knotted wrack from the North Atlantic and is certified organic.
All of our flavourings have been hand-picked and are 100% natural. Many supplement companies use fillers and artificial flavours. We refuse to use anything artificial in any Vykon product.
The majority of our ingredients are sourced from Canadian suppliers. We occasionally source ingredients outside of North America when the best manufacturers are located there.
For example, when we source sea salt, it comes directly from Belgium, which has extremely strict manufacturing processes for this ingredient. Please review our documentation on where we source our ingredients from.
Our lab is cGMP compliant and is licensed under Health Canada with strict quality assurance protocols.
All ingredients in every custom are tested for heavy metals, mold, microbes, and other sources of contaminations. We have strict protocols in place to ensure that quality of the raw materials are maintained. In addition to custom compounding, we also do larger batch production and each of those batches is tested after production for microbiology and heavy metals.
All of our raw materials come with a Certificate of Analysis , which has all of the test results. If we are using a new manufacturer for a product we are sourcing we will also do a third party test for raw materials to ensure the Certificate of Analysis is exactly what it should be. If for any reason that third party test comes back with results different than what the supplier has provided on the CoA, then we will send the ingredient back and find another source.
Where do you source your Marine Collagen from?
Our hydrolyzed marine collagen is from wild caught fish from the East Coast right here in Canada. It is the highest quality available as many hydrolyzed collagens from fish are made from farmed tilapia.
Special Note: Since the collagen is made from wild caught fish, we cannot guarantee that the product is shellfish free.
htma
HTMA, (Hair Tissue Mineral Analysis), is a non-invasive diagnostic test that determines mineral patterns within the body. Unlike bloodwork, it reveals 3-4 months of biochemical activity in the body. Hair is used for mineral testing because of its very nature. Hair is formed from clusters of specialized cells that make up the hair follicle.
During the growth phase, the hair is exposed to the internal environment such as blood, lymph and extra-cellular fluids. As the hair continues to grow and reaches the surface of the skin, its outer layers harden, locking in the metabolic products accumulated during the period of formation.
Looking to get tested? Find a Practitioners Today!
Mineral balancing protocols can erase debilitating symptoms, regain energy and enhance longevity. The following symptoms can all be related to mineral imbalances:
- Allergies
- Digestive Issues
- Constipation
- Diarrhea
- Weight Gain
- Thyroid Issues
- Hypoglycemia
- Hormone Imbalances
- Anxiety and Panic
- Chronic Fatigue
- Osteoarthritis
- Osteoporosis
- Cognitive Issues
- Joint Pain and Stiffness
- ADD/ADHD
Looking to get tested? Find a Practitioner Today!
Once you’ve taken a HTMA test, we use that information to formulate your very own Vykon Custom Formula.
Vykon Custom Formulas were created to take the stress out of supplementation, by streamlining and combining vitamins, mineral and amino acids in an all-encompassing powder; based on your own unique biochemistry.
At just 2 servings per day the powders are easy to use and portable. Plus they are great for the environment, cutting back on all of those glass or plastic bottles, that right now, might just be taking up cupboard space!
If you want more energy, or if you are an athlete that wants to perform better; then using a truly customized supplement is the key to having the energy you want and taking your game to the next level.
Get started today! Find a Practitioner
- Choose a HTMA Practitioner in your region –
Find a Practitioner - Purchase your HTMA test through your practitioner
- Fill out your intake forms
- Take your hair sample & ship the sample and paperwork
- Once your results are in, meet virtually with your practitioner who will discuss and recommend a custom powder based on your bioindividuality
allergies
We do have three potential major allergens in our facility:
- Dairy – In our New Zealand Whey Protein Isolate
- Shellfish – In our Glucosamine Sulfate
- Fish – In our Hydrolyzed Marine Collagen
We do have rice in our facility in the form of our rice protein.
We cannot guarantee that our products have not come in contact with these allergens as they are in the same facility. However, we take allergies very seriously, and take all precautions to minimize cross contamination in our lab.
If you have any questions about our products, please contact us at vteam@vykonsupplements.com
We are not a certified wheat free facility. We have many clients that have wheat sensitivities or are celiac who do not react to our products.
Non-major allergens are not tracked by companies or suppliers. If you have any questions, contact our team so we can make enquiries as to potential exposures.
We do our best to accommodate but also want to ensure safety with proper information.
We do not have nuts in our facility, nor do any of our ingredients have nuts listed as a major allergen, however, we are not a certified nut free facility. We do not guarantee our products are nut free.
Our lab team takes every precaution with allergies and intolerances to minimise cross contamination within our facility. If you have any questions about our products, please contact us at vteam@vykonsupplements.com
orders/ Shipping
All Vykon products are shipped from our lab facility via FEDEX Express to the USA, UPS or Canada Post within Canada and FedEx or DHL outside of North America.
We’ve partnered with FedEx and DHL for our overseas shipping options. They offer a tracked service, guaranteed to arrive within 5-7 business days (outside of any potential customs’ delays), they will attempt a signature; however, this may not always be possible.
All shipments may be subject to country taxes and/or customs. Please note these charges are the responsibility of the receiver.
Your order is processed by our lab within 2-5 business days of being received. All shipments are sent with tracking, which is shared with you when the package leaves our facility.
Shipments within Canada will be delivered within approximately 2-7 business days from shipment from our manufacturing facility, depending on where you are located.
Shipping within the continental USA will take approximately 1-4 business days.
International shipments are based on location, and are usually within 5-7 business days, on average.
These times may vary based on customs clearance and unforeseen courier delays.
If your order is taking longer and anticipated, your product may be stalled at customs.
Statutory holidays may also delay a delivery, as our office, lab facility and shipping providers will be closed on those days. Our office is closed for all Canadian statutory holidays.
All orders are shipped with tracking when the product leaves our lab facility. If you do not receive your shipment within 7 business days of it leaving our facility, (in North America, or 10 business days outside of North America), we suggest reaching out to the courier identified in your product tracking info.
If you go through this process and need further support please contact: vteam@vykonsupplements.com to report an issue. All issues of this type will be handled on a case by case basis.
Returns
Returns are applicable to unopened non-custom products, in original packaging, returned to our headquarters within 30 days. The customer is responsible for the return shipping costs.
We will refund the amount of the return, minus the original shipping costs once the order is received back at our facility and approved by our shipping team. Refunds will be issued to your original payment method within 5-10 business days of return approval.
To initiate this process, please email us at: vteam@vykonsupplements.com.
